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Registration Process
As a result, we were unable to investigate the issue further and had to reject the complaint. The player from Canada had complained about the casino not paying out his winnings from roulette. Despite having raised the issue multiple times, the casino maintained there was no irregularity and did not resolve the kłopot. The complaint państwa eventually rejected due owo the player’s non-communication. The player from Alberta państwa unable jest to withdraw funds due to a lock placed pan their account aby casino management.
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Player’s Withdrawal Has Been Delayed
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The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The player from Germany has requested a withdrawal five days prior owo submitting this complaint. We rejected the complaint because the player didn’t respond to our messages and questions. The player from Sweden has requested a withdrawal prior jest to submitting this complaint. The player from Greece had had an issue with his winnings being voided żeby the online casino, HellSpin Casino, for allegedly breaching the premia terms. The player had claimed that he did not exceed the maximum bet zakres while the nadprogram państwa active.
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The player from Romania had used a deposit bonus at an online casino, won a significant amount, and attempted a withdrawal. However, the casino had cancelled the withdrawal, claiming that the player had violated the maximum bet rule while the premia was active. The player had disputed this, stating that he had continued playing for several hours after completing the premia wagering. Despite our efforts jest to mediate, the casino did not respond owo our inquiries. As the casino państwa operating without a valid license and didn’t refer jest to any Alternative Dispute Resolution (ADR) service, we were unable jest to further assist the player.
As the player acknowledged that the phone bill państwa in her husband’s name, we considered the casino’s actions as justified and rejected the complaint. The player from Greece had requested a withdrawal prior to submitting this complaint. The Complaints Team had advised the player that withdrawals might take some time owo process and suggested waiting for at least 14 days before submitting a complaint. Unfortunately, due owo the player’s lack of response jest to the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected.
